Refund policy
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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@magtie.co to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Shipology
Attn: Returns
RMA #
2622 7th Ave
Building 60C / Dock 9
Watervliet, NY 12189
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Worn Items
● Damaged Items
● Incomplete Sets
● Incomplete Group Sets
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Missing Packaging Fee: Missing original packaging or accessories may result in a 10% restocking fee.
● Rejected Returns: Returns may be denied if items are worn, stained, damaged, or missing original packaging and tags.
● Final Sale: Items marked Final Sale or discounted 50% or more are generally ineligible for refunds and may only be eligible for store credit. Gift cards are final sale.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
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